Refund policy

In case you want to return or exchange your purchase, you are by law required to let us know within 14 days, from the day you receive your purchase. To be entitled to a refund, your purchase needs to be returned in the same condition as you purchased it, this means unused, other than for trying them on, this also includes the packaging. If your returned purchase shows any signs that it has been in use, the buyer will lose the right to return the product. All returns need to be verified before shipping in case our office is closed. Pls. note if returns are not verified, the responsibility for the purchase will belong to the buyer.

Return Address

When the return is cleared with us pls. ship directly to following address:

YABSTUDIO

Valkendorfsgade 13
Baghus opg 20B st th
1151 Copenhagen K

Return Costs and Refunds

All expenses around returns costs incl. shipping, paid VAT/custom fees etc. are on your behalf. We do not in any form or way refund VAT / custom fees in case of return. To prevent fraud, we only do refunds to the payment channel used when the item was purchased. We will refund the full amount upon receiving the returned item in mint condition. We don’t do any refunds before we have received the returned item.

Changing Your Mind / Refusing a Purchase

Please. note that if a buyer refuses to receive the parcel after purchase or doesn’t take any actions to pick up the purchase, all expenses will be the buyer’s liability. Beyond the return shipping, this can include duties, taxes, fees, return charges, any additional fees, etc. All added expenses will be deducted from the amount paid.

 

Complaints

Faulty jewellery due to manufacturing, not wear and tear, will be repaired or replaced. Your guaranty lasts 2 yrs from purchase date. Before contacting us pls. make sure you have a valid receipt on your purchase. Without the receipt we can’t help you and instead advise you to use a local goldsmith to help you with repairs. Any guaranty falls away if jewellery has been repaired by others and cannot be returned.

 

In case we dont agree

In case we are unable to find a solution regarding a return / complaint, buyer can send a complaint to naevneneshus.dk. Please note that in order to file a complaint, your purchase must have a value above dkk 1110.- 100.000. to have a complaint processed a fee will be charged.For EU citizen pls. find the EU Commission's online complaint portal here.

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